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FAQ

Viva Italian Chef Creations Lucky Draw 2019

How many winners are there?

There will only be one super lucky winner!

What is the grand prize?

One lucky winner will walk away with a whooping $3000 worth of Chan Brothers travel vouchers!

What are the terms & conditions?
  • The lucky draw is only valid for customers who purchase any of our Chef Creations pastas via the COMMONS Sg mobile app
  • Receive 1 chance with every purchase of a Chef Creations pasta; the more chances you have, the more likely you are to win!
  • To participate, be sure to click the checkbox that says "I want to win a trip to Italy!" in your Cart page before checkout
  • Prize can only be collected in Singapore
  • PastaMania reserves the right to amend the terms & conditions without any prior notice
When will the lucky draw end?

Entry to the lucky draw will end on 10 Nov 2019, 2359 hours. A winner will be announced within a week after.

Orders

How does the rebates work?

10% cash rebate will be issued on total bill for every purchase. Customers can accumulate the cash rebates and redeem on the next purchase. Redeemed rebates will be offset against the amount payable.

How much cash rebates can I redeem on each purchase?

Customers can redeem up to $20 cash rebate on each transaction. Rebates can only be redeemed in denominations of $1. Entered amount will be fully redeemed and any excess will be forfeited and cannot be refunded.ÿ

Where can I check my rebates balance?

You may check your rebates balance under ?My Account?.ÿ

I have made a purchase but why are my rebates not credited?

Rebate dollars will be credited within 24hrs. Please check back after 24hrs for new rebates balance.ÿ

Can I redeem rebates after the use of a promo code?

ÿNo, promo code cannot be used with any other promotions or discounts, including redemption of rebates.

I cannot remember my account password.

Click on ?Forgot your password? link on the sign up page to have a new password emailed to you.ÿ

How do I cancel my order?

Please approach our staff with your order number. We will do the necessary procedures to reverse the order. Refund will be performed by the bank and will require 5-7 days for the transaction to be completed.ÿ

Can I change my order after payment has been made?

If payment has been made, you will need to cancel your order and put in a new order. Refund for the canceled order will take 5-7 days for the transaction to be completed. However, if our kitchen crew has already prepared the ordered item, we will not be able to allow for cancellation and change to the order. Please check with our staff for more information.ÿ